Privacy Policy

This policy explains how Dyslexic Founder LLC (“Raven,” “we,” “us”) handles information on our website, ravencopilot.org, and in the Raven service at app.ravencopilot.org.

Who this covers

Raven is sold to insurance agencies. When an agency uses Raven, the agency decides which calls Raven processes, and we handle that call data on the agency’s behalf under our agreement with it. If you spoke with an agency on a call Raven processed, that agency is your first point of contact about the call.

What we collect

Contact details you give us. When you book a demo or get in touch: your name, work email, agency and anything you choose to tell us.

Account information. For people who use the Raven app: name, work email, role and sign-in credentials.

Call data. When an agency connects its phone system, Raven receives call details (phone numbers, extensions, times and durations) and the call audio as the call happens. We transcribe the audio and keep the transcript. We do not store call audio.

Content agencies add. Client and contact records, notes, comments, playbooks and scoring rubrics.

What Raven produces. Call summaries, scorecards, coaching prompts and call measures such as talk time and sentiment.

Website usage. Pages viewed, the site that referred you, and your browser and device type, collected by our website host.

How we use it

To provide Raven: live coaching, transcripts, summaries, scorecards and search across an agency’s calls. To support and secure accounts, to bill customers, to schedule and hold demos, and to tell customers about changes to the service.

To improve Raven. We use call data with personal details removed to improve our playbooks and the detection behind coaching.

We do not sell personal information, and we do not share it for targeted advertising.

Card numbers and other sensitive details

Raven looks for payment card, bank account, routing and Social Security numbers, and similar details, in stored transcripts and removes them. The producer who took the call reviews what was found, and anything not reviewed within the agency’s set window is removed automatically. During a live call, coaching works from the words as they are spoken.

Who we share it with

Service providers that run parts of Raven for us, under contracts that limit how they may use the data:

• Amazon Web Services — hosting, in the United States

• Turso — databases, in the United States

• AssemblyAI — speech-to-text transcription

• OpenAI — analysis of transcripts for summaries, scoring, coaching and search

• Calendly — demo scheduling

• Framer — website hosting

An agency’s phone provider, such as RingCentral, is where call data comes from, and is covered by the agency’s own agreement with that provider.

We may also disclose information when the law requires it, or as part of a merger or sale of the business, in which case we will tell customers.

Where it is stored and how it is protected

Raven data is stored in the United States. Each agency’s data is kept in a database of its own, separate from every other agency’s. Data is encrypted in transit and at rest, and access inside Raven is limited to the people who need it to run and support the service.

How long we keep it

We keep an agency’s data while it is a customer, and afterwards return or delete it as our agreement with the agency provides. We keep demo and contact details for as long as they are useful for that conversation, or until you ask us to delete them.

Your choices

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by writing to support@ravencopilot.org. If your information reached Raven through an agency’s calls, we will work with that agency to answer you. Depending on where you live, for example California, you may have further rights under state law, and we will not treat you differently for using them.

Children

Raven is a business service and is not directed to children under 16.

Changes to this policy

When we change this policy we will update the date at the top, and we will tell customers directly about material changes.

Contact

Dyslexic Founder LLC, 1160 Cushing Circle, St Paul, MN 55108. Email: support@ravencopilot.org.