Terms of Service

These terms govern access to and use of Raven, provided by Dyslexic Founder LLC (“Raven,” “we,” “us”). They apply to the agency that signs up (the “Customer,” “you”) and to the people the Customer lets use Raven. If you accept them for an agency, you confirm you have authority to bind it. Where the Customer has signed a separate agreement with us, that agreement controls wherever it differs from these terms.

1. The service

Raven connects to the Customer’s phone system, transcribes calls, coaches producers during calls, and produces summaries, scorecards and search afterwards. We may improve or change features over time, and will not materially reduce the core service during a paid term.

2. Accounts

You are responsible for the people you invite, for keeping sign-in details confidential, and for activity under your accounts. Tell us promptly if you believe an account has been compromised.

3. Call recording, consent and notices

You choose which extensions and calls Raven processes. You are responsible for giving every notice and obtaining every consent the law requires to record, transcribe and analyze those calls, including in states that require the consent of everyone on the call, and for having the right to connect your phone system to Raven.

4. Coaching is guidance

Raven’s coaching, summaries and scores are produced by software and can be incomplete or wrong. Producers remain responsible for what they say on a call, for the quotes and coverage they describe, and for reading required disclosures. Raven does not give legal, compliance or insurance advice.

5. Your data

You own the call data and content you bring to Raven (“Customer Data”). You give us the rights we need to host, process and display Customer Data to provide and support the service. We may use Customer Data with personal details removed, and aggregate usage information, to improve Raven. Our Privacy Policy describes how we handle personal information.

6. Acceptable use

You will not use Raven to break the law, to record anyone unlawfully, to probe or disrupt the service, or to copy or rebuild it, and you will not resell Raven without our written permission.

7. Fees

Raven is priced per seat. Prices, billing frequency and the terms of any promotional offer are those shown on our website or in your order when you sign up. Fees do not include taxes, which you are responsible for.

8. Term and termination

These terms apply for as long as you use Raven. Either party may end a subscription at the end of its current billing period. We may suspend access if fees are overdue, or if use of Raven threatens its security or breaks these terms. After termination we will return or delete Customer Data as described in our Privacy Policy.

9. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform under these terms.

10. Warranties and disclaimers

We will provide the service with reasonable care and skill. Otherwise Raven is provided “as is,” and to the extent the law allows we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, and each party’s total liability under these terms is limited to the fees paid or payable by the Customer in the twelve months before the claim. These limits do not apply to your payment obligations or to your obligations under section 3.

12. Indemnity

You will defend us against claims arising from a failure to give notices or obtain consents under section 3, or from Customer Data you did not have the right to provide, and pay the resulting damages and costs.

13. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for material changes, tell customers in advance. Using Raven after a change takes effect means you accept it.

14. Governing law

These terms are governed by the laws of [State], without regard to its conflict-of-laws rules, and disputes will be heard in the state or federal courts located in [County, State].

15. Contact

[Legal entity name], [Mailing address]. Email: [contact email].